A Trust For Social Justice
Contact Info

Donation Refund Policy

Welcome to the official website of A TRUST FOR SOCIAL JUSTICE (“Trust,” “we,” “us,” or “our”). We are a registered Public Charitable Trust working for public welfare, social upliftment, education, healthcare, and community empowerment on a strictly “No Profit – No Loss” basis.

We deeply appreciate all contributions, donations, and support extended by individuals and organizations towards our charitable initiatives. Please read our Donation Refund Policy carefully before making a donation or transaction on our website.

 

1. General Donation Policy

  • Voluntary Contributions: All donations, grants-in-aid, and contributions made to “A TRUST FOR SOCIAL JUSTICE” are purely voluntary and non-refundable once processed.
  • Sole Utilization for Social Welfare: As per the Trust Deed, all funds, donations, and earnings are solely utilized toward the promotion of the Trust’s social, educational, medical, and charitable objects. No profits or dividends are distributed to any members or third parties.

 

2. Refund Eligibility & Exceptional Circumstances

While donations are generally non-refundable, we may review refund requests on a case-by-case basis under the following specific exceptional circumstances:

  1. Technical Error / Duplicate Transaction: If an excess amount or duplicate donation was deducted due to a technical glitch, server error, or network issue during payment processing.
  2. Unauthorized Transaction: If a payment was made fraudulently or without the account holder’s authorization, subject to verification and proof from the donor’s banking institution.

 

3. How to Request a Refund

If your request falls under the exceptional circumstances mentioned above, you must notify us within 7 working days from the date of the transaction.

To raise a refund request, please email or send a written application containing the following details:

  • Full Name of the Donor
  • Contact Number and Email Address
  • Date and Time of the Transaction
  • Transaction ID / Payment Reference Number
  • Exact Amount Transacted
  • Proof of Payment (Bank Statement / Payment Receipt screenshot)
  • Valid reason for requesting the refund

Official Contact Details for Refund Requests:

  • Organization Name: A TRUST FOR SOCIAL JUSTICE
  • Settler-cum-President: Rinki Kumari
  • Registered Office: Vill + Post – Bardahiya, P.S – Marhaurah, District – Saran (Chapra), Bihar – 841419
  • Central Office: Patna, Bihar

 

4. Processing of Approved Refunds

  • Verification: Upon receiving a refund application, the Trust’s administrative office and Settler-cum-President will verify the books of accounts and bank logs.
  • Payment Mode: If approved, refunds will be credited back exclusively to the original payment source/bank account used during the transaction. No cash refunds or third-party account transfers will be entertained.
  • Timeline: Approved refunds will typically be processed within 10 to 15 business days from the date of approval, subject to standard banking procedure timelines.

 

5. Cancellation of Program/Training Registrations

  • Vocational & Educational Programs: In cases where individuals register for specific skill training, educational courses, or workshops run by the Trust, cancellation requests must be submitted before the course or training commencement date.
  • Right to Cancel: The Trust reserves the right to cancel or reschedule any training session, health camp, or public program due to unforeseen natural calamities, statutory directives, or administrative reasons. In such events, participants will be notified accordingly.

 

6. Statutory Compliance & Annual Audit

All accounts, including income, donations, operational expenses, and any processed refunds, are recorded meticulously in the Trust’s books of accounts. Accounts are closed annually on 31st March and audited by a certified Chartered Accountant.

 

7. Governing Law & Jurisdiction

This Cancellation and Refund Policy shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of or pertaining to payments, cancellations, or refunds shall fall exclusively under the jurisdiction of the competent courts in Saran (Chhapra), Bihar only.